​TherAnnu Restorative Spa (“TherAnnu,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, schedule or purchase services, communicate with us, or otherwise interact with TherAnnu.

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By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

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1. Information We Collect

Depending on how you interact with TherAnnu, we may collect the following categories of information:

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Contact Information

This may include your name, email address, telephone number, mailing address, and preferred TherAnnu location.

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Appointment and Account Information

This may include appointment history, service preferences, membership or package information, gift card activity, account credentials, communications, and other information associated with your client profile.

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Health and Wellness Information

When necessary to provide services safely and appropriately, we may collect information such as health history, symptoms, injuries, allergies, medications, treatment goals, consent forms, intake information, and provider notes.

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Please do not submit sensitive health information through a general website contact form, email, social media message, or other non-secure communication channel.

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Payment and Transaction Information

When you schedule, purchase, or receive services, we may collect transaction details such as the services purchased, payment amount, payment method, billing information, and transaction date.

Payment card information is generally processed by our payment-processing providers. TherAnnu may not directly store your complete payment card number.

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Website and Device Information

We may automatically collect information about your visit, including:

• IP address

• Browser and device type

• Operating system

• Pages viewed

• Links selected

• Referring website

• Approximate location

• Date and time of access

• Website interactions and activity

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Communications

We may retain emails, text messages, phone records, form submissions, reviews, survey responses, and other communications you exchange with TherAnnu.

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Employment and Franchise Inquiries

If you apply for employment or inquire about a TherAnnu franchise opportunity, we may collect the information you provide in connection with that inquiry, including professional, financial, and background information where applicable.

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2. How We Collect Information

We may collect information:

• Directly from you

• Through our website and online forms

• Through our scheduling and client-management systems

• When you call, email, text, or visit a TherAnnu location

• Through cookies and similar technologies

• From service providers that support our operations

• From advertising, referral, social media, or community partners

• From publicly available sources, when permitted by law

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3. How We Use Information

We may use personal information to:

• Schedule, confirm, modify, and manage appointments

• Provide services and personalize your experience

• Create and maintain your client account

• Process purchases, memberships, packages, gift cards, refunds, and payments

• Communicate about appointments, forms, follow-up care, and account activity

• Respond to questions and customer-service requests

• Send promotional emails or text messages when permitted

• Recommend services, packages, or memberships

• Manage loyalty, referral, and promotional programs

• Improve our website, services, operations, and client experience

• Analyze website use and marketing effectiveness

• Prevent fraud and protect our clients, employees, systems, and property

• Recruit and evaluate job applicants

• Respond to franchise inquiries

• Comply with legal, regulatory, insurance, and professional obligations

• Establish, exercise, or defend legal claims

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4. Health Information and HIPAA

Certain health information maintained by TherAnnu in connection with healthcare services may be protected by the Health Insurance Portability and Accountability Act (“HIPAA”) or other healthcare privacy laws.

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When information is considered Protected Health Information under HIPAA, its collection, use, and disclosure will be governed by our applicable Notice of Privacy Practices. If there is a conflict between this Privacy Policy and an applicable Notice of Privacy Practices concerning Protected Health Information, the Notice of Privacy Practices will control.

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Information collected for general website, retail, wellness, marketing, or customer-service purposes may not be protected by HIPAA, even when it relates generally to health or wellness.

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5. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, tags, analytics tools, and similar technologies to:

• Keep the website functioning properly

• Remember preferences

• Understand website traffic and usage

• Improve website performance

• Measure advertising effectiveness

• Present relevant advertising

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You may be able to manage cookies through your browser settings or through any cookie-preference tool available on our website. Disabling cookies may affect the functionality of certain website features.

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Some browsers and devices offer privacy signals, such as Global Privacy Control. Where required by applicable law, we will process recognized signals as requests to opt out of certain data uses.

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6. Email and Text Communications

If you provide your email address or mobile telephone number, TherAnnu may contact you regarding appointments, account activity, forms, purchases, services, or other transactional matters.

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If you separately consent to promotional communications, we may also send information about special offers, events, services, memberships, and TherAnnu news.

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Consent to receive promotional text messages is not a condition of purchasing any goods or services. Message frequency may vary. Message and data rates may apply. You may opt out of promotional text messages at any time by replying STOP. You may request assistance by replying HELP or contacting us directly.

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You may unsubscribe from promotional emails by selecting the unsubscribe link included in the message. Even if you opt out of promotional messages, we may continue sending necessary appointment, transaction, safety, or account-related communications.

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Mobile opt-in information and text-message consent will not be sold or shared with third parties for their own marketing purposes. We may provide this information to service providers that help us deliver messages on our behalf.

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7. How We Disclose Information

 

We may disclose personal information to:

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Service Providers

We may use companies that provide website hosting, appointment scheduling, payment processing, client-management software, communications, data storage, analytics, advertising, accounting, security, and other business services.

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These providers may access information only as reasonably necessary to perform services for TherAnnu, subject to applicable contractual and legal restrictions.

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TherAnnu Locations and Affiliated Companies

We may share information among TherAnnu locations and affiliated companies when reasonably necessary to provide services, manage client relationships, support business operations, or respond to your requests.

Independently owned franchise locations may operate as separate businesses and may maintain their own privacy practices.

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Professional Advisors

We may share information with attorneys, accountants, insurers, consultants, financing partners, and other professional advisors when reasonably necessary.

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Legal and Safety Purposes

We may disclose information when we reasonably believe it is necessary to:

• Comply with a law, regulation, court order, subpoena, or legal process

• Respond to government or regulatory requests

• Protect the rights, safety, or property of TherAnnu, our clients, employees, or others

• Investigate suspected fraud, security incidents, or unlawful conduct

• Enforce our agreements and policies

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Business Transactions

Information may be transferred as part of a merger, financing, acquisition, sale, reorganization, franchise transaction, or transfer of all or part of our business or assets.

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TherAnnu does not sell personal information for money. Certain advertising or analytics activities involving cookies may be considered “sharing,” “targeted advertising,” or a “sale” under some state privacy laws. Where applicable, you may request to opt out of these activities.

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8. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide services

• Maintain business and treatment records

• Manage memberships and client accounts

• Complete transactions

• Meet legal, tax, insurance, regulatory, and professional requirements

• Resolve disputes

• Enforce agreements

• Protect TherAnnu and its clients

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Retention periods may vary depending on the type of information and the purpose for which it was collected.

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9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

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You are responsible for protecting any account credentials and for notifying us if you believe your account or personal information has been compromised.

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10. Your Privacy Choices and Rights

Depending on where you live and subject to applicable law, you may have the right to:

• Confirm whether we process your personal information

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Request a portable copy of certain information

• Opt out of targeted advertising, certain profiling, or the sale or sharing of personal information

• Withdraw consent where processing is based on consent

• Appeal a decision concerning a privacy request

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These rights may be subject to legal exceptions. For example, we may be required to retain certain treatment, transaction, employment, tax, or regulatory records.

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To submit a privacy request, contact us using the information at the end of this policy. We may need to verify your identity before completing the request. You may use an authorized agent where permitted by law, although we may request proof of the agent’s authority.

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We will not discriminate against you for exercising a privacy right.

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11. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization.

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When services are provided to a minor, information may be collected from or with the involvement of a parent or legal guardian as required by law.

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12. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, scheduling systems, payment providers, or other external services.

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We are not responsible for the privacy practices, security, or content of third-party services. We encourage you to review their privacy policies before providing personal information.

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13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, services, or legal obligations.

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The revised policy will be posted on this page with an updated “Last Updated” date. Material changes may also be communicated through the website or another appropriate method.

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14. Contact Us

If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about how your information is handled, please contact:

 

TherAnnu Restorative Spa
Attn: Privacy
914 Washington Road
Westminster, Maryland 21157

Email: Westminster@TherAnnu.com
Phone: 443-345-4325

 

If your concern relates to treatment received at a specific TherAnnu location, you may also contact that location directly.